Dwr Cymru Welsh Water
Coronavirus - Help form

COVID-19 (Coronavirus) – concerns about paying your water bill

We are here to help

We know this can be a worrying time for everyone in quite unprecedented circumstances. Please be assured that we are committed to supporting you as much as we can through these times of uncertainty.

If you’re impacted by COVID-19 (Coronavirus) and in financial difficulty, and have concerns about paying your water bill please get in contact with us and we can discuss a range of options with you, including:

  • Water efficiency advice that could help reduce your future bills if you have a water meter (this could also help reduce your energy bill)
  • Accepting lower payments for a short period whilst your income is reduced
  • A short breathing space or payment holiday
  • A range of Affordability Assistance Tariffs designed to keep bills affordable for low income or vulnerable customers.

Concerns about paying your water bill

The organisations below may also be able help to you.

Do get in touch with us if you are experiencing financial difficulties due to the COVID-19 (Coronavirus) issue and can’t pay your water bill.

Please don’t just cancel your current payment plan without talking to us, as we won’t know about your problems and how we can help.

For extra help and support you can sign up for our Priority Services, click here to find out more.