Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Water Water Resources

Water Resources

image of reservoir

The water resource position of Welsh Water’s area of supply is relatively strong. We abstract around 3% of annual effective rainfall for public supply in our region, compared to around 50% in the south and east of England.

Around 95% of our water resources originate as surface water either from reservoir storage or river abstractions. We have very little dependence on groundwater supplies. This reliance on surface waters can increase vulnerability to short periods of low rainfall as river levels change more quickly than groundwaters.

All Welsh Water’s abstractions are licensed by Natural Resources Wales and the Environment Agency who are responsible for ensuring the sustainable use of water resources in Wales and England. These licences set the maximum volume and rate at which water can be abstracted each day throughout the year. Rivers in Wales have high ecological status and licences are set to ensure that this is maintained. Releases from Welsh Water’s reservoirs during dry spells help to maintain river flows.

Our Water Resources Management Plan

To ensure that water is available to our customers when it is needed and in the quantity required, Welsh Water prepares and maintains a Water Resources Management Plan (WRMP), which forecasts over a 25 year period the supply and demand balance across our water supply area.

Our Drought Plan

To ensure we are able to manage water and maintain supplies during extremely hot and dry weather conditions, Welsh Water prepares and maintains a Drought Plan. This document sets out the key indicators of drought and the operational strategy, management structures and communications plan that would be implemented during a drought.

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