Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Here’s what to do…
If you have no water during the cold weather or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic.
If your pipe has burst, don’t panic.
Frozen pipes on your property
If pipes in your home or garden are frozen, it’s your responsibility. You’ll need to call a registered plumber. A list of Watersafe-assured plumbers can be found here.
If you have checked the pipes on your property and they are not burst or frozen, and you still have no water supply, let us know so we can fix it.
Start a live chat with our Operations team
Our hotline is open 24hrs a day
Report a leak to us using our webform
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
No matches for that question I'm afraid. Please try rephrasing or adding more detail.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?