Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

What are the benefits of setting up a payment plan?

  • You can spread your bill over instalments (at no extra cost).
  • A payment plan may make it easier for you to budget your finances.
  • There are two payment types (Direct Debit or a payment card) to suit your needs.
  • You have the flexibility to chose how often you pay.

How much will you have to pay?

When we calculate your instalment amount, we will make sure your payments cover your current charges plus any arrears (if applicable). We will let you know how much this will be once we have set up your plan. If you find the payments are not affordable, please let us know and we will discuss alternative payment options with you.

If you have a payment plan in place but fail to keep the arrangement, the full outstanding balance will be payable.

The payment options available are:

Payment type Annual Half yearly Monthly Fortnightly Weekly
  M U M U M U M U M U
Direct Debit      
Payment Card         ✔  ✔  ✔  ✔    ✔ 


  • M = Measured customer (billed on the amount of water you use)
  • U = Unmeasured customer (billed on a fixed charge for the year)

Interested? Set up a payment plan by:

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