How to read your water meter
Regularly reading your meter lets you keep an eye on how much water you're using, just please make sure it's safe for you to read before you do.
Here are some tips on how to read the meter:
If you’re on a water meter, you’ll be billed every six months. If you’re able to read your own meter, it’s a big help if you submit a reading to us. The best time to submit a reading is the month your bill is due; so if you usually receive a bill in June, you should submit your reading in June too!
- Lift the metal lid on the water meter chamber
- If there is a polystyrene frost cover, remove this
- Some of our meters have a lid; if there is one, open it so you can see the meter face
- Check the serial number on your bill matches the number found on top of the meter
- Write down the white on black or black on white digits (we don't need the red numbers)
- Let us know your reading online using our secure submit a meter reading form.
- If you have an external meter: external meters depths can vary a lot and your meter may be submerged in water. It’s a big help if you can read your own meter but if it’s not safe for you to take a reading, you shouldn’t attempt to. Yours could be as close as 6 inches from the top or up to 1.25 meters below the surface!
How do you clear condensation on the meter?
Sometimes, if it's been raining our meters, get condensation on the glass and the digits aren't visible. Here's how you can clear the condensation so you can take your reading.
If the meter has a magnet:
- Place a metal object over the magnet
- Use the metal object to move the magnet back and forth over the digits
- When you can see the digits fully, move the magnet out of the way and read the meter.
If the meter has a clear plastic wiper blade:
- Move the wiper blade back and forth over the digits
- When you can see the digits fully, move the wiper blade above the digits so you can read the meter.
Where is the meter located?
You will normally find the meter in the ground at the front of the property, at the property boundary or in the pavement. In rural areas, the meter may be some distance from the property. If you're not sure where the meter is, your bill gives a brief description of the meter location.
When we'll read your meter
We try to read the meter every six months but we know some customers with meters inside their house don't want to be disturbed. In these cases, we'll accept customer reads but once every two years we'll need to take our own reading. You can let us know your reading online using our secure submit a meter reading form.
Leaflets, Publications, Documents & Charges
Find a document in our library