Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Account My Bill

My Bill - view your bills, balance and payments online

What is My Bill?

Illustration of female customer applying for WaterSure WalesSwitching to paperless billing with My Bill is an easy way to view your bills, balance, and payments online. It’s really easy to do, just have your customer reference number handy before you start (you’ll find this at the top of your latest paper bill) and click on the registration button above to get started.

Find out more.

How we worked out what you owe.

If you have a water meter


If you don't have a water meter



Application Form

Save time, do it online

Visit our self service page for more online services.

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