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Supporting our customers – working at the heart of our community


We have recently published ‘Supporting our customers – working at the heart of our community’, our strategy for supporting customers in vulnerable circumstances.

As part of this, we invited our partners from a range of organisations and sectors to contribute to a workshop, sharing best practise and new ideas, to outline the things we should be doing to implement this strategy to improve our support to customers in vulnerable circumstances.

Read our Launch of a Strategy for Customers in Vulnerable Circumstances – Workshop Report to find out more about the feedback we received on the day, and the next steps we will take to implement this strategy.