FAQs | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Sunday, 23rd February – 18:00

Our water treatment works in Mayhill, Monmouth is now operational and supplying clean, fresh drinking water direct to customers’ taps. We still have some workers on site and will keep some tankers in the area as a precautionary measure for the next 24hours or so. Thank you #Monmouth for your support and patience over the past week. Diolch!

Monmouth update



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How can I set up a Direct Debit?

You can easily set up a Direct Debit online. We just need the following information:

  • Your customer reference number (you'll find this at the top your latest bill)
  • Your name and address
  • Your bank details
  • How often you want to pay

You can find our Direct Debit form here to get you started.

Still unsure? Speak to an agent