Dwr Cymru Welsh Water
Diolch Awards


Recent nomination

Jessica - Customer service advisor

"very friendly and extremely helpful sorting out a water billing problem. Pleasure to talk to."

Diolch Awards

Have you received exceptional service from our staff or contractors? Would you like them to know how you feel?

The Diolch Awards are your way to tell us about someone (or a team of people) who has given you exceptional service

This could include staff or contractors who have, for example,

  • Gone the extra mile to help you
  • Anticipated your needs and responded to them
  • Dealt with a difficult or complex situation
  • Worked in poor weather conditions to help you

Everyone nominated will be told that you appreciated their efforts.  There are also monthly and annual awards where winners will be given a letter of congratulation and gift vouchers in recognition of their service.