COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
You may decide to follow the self lay route for your water mains and services, by doing this you can elect to design and construct the mains yourself or nominate a self lay organisation to do the work for you.
Alternatively you or a self lay organisation can elect to have the design carried out by us and choose to construct the water main and services yourself. Please note however that work carried out under self lay agreement must be carried out by a competent company. You can seek accreditation through the Water Industry Registration Scheme. Our Self Lay Policy will assist you if this is your chosen route.
In order to make an application online you will require a valid credit or debit card.
The current Application Fee (to be paid at the time of making an application - non-refundable) is £2,000/application.
VAT at standard rate will be added to this charge.
This application fee will be deducted from the applicable new self lay water main charge when progressed.
Please refer to our self lay guidance notes for further information.