COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
If you are planning to make a connection to a sewer, there are a few things you need to consider. The first is whether you are planning to connect to a sewer which is inside or outside of the boundary of your property. This will determine the next steps you need to take to make your connection.
Are you proposing to connect to a sewer which is outside the boundary of your property?
Here are some examples to help you answer:
If you are still unsure please contact us.
If you are an Accredited Contractor please click here for more information.