CCG Members | You said. We listened. | Customer Services | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Who’s Who in the Dwr Cymru Customer Challenge Group

Peter Davies


Peter Davies Chair of the CCG.

Peter’s career background is in the area of corporate responsibility working for the Confederation of British Industry, Department of Trade and Industry (DTI) and Business in the Community where he was managing director from 1995 to 2005.

He was awarded the OBE in 1995 for work in establishing links between business and education under the DTI’s Enterprise Initiative. He returned home to Wales in 2005 and was appointed Commissioner for Wales and Vice Chair of the UK Sustainable Development Commission.

Following the closure of the UK Commission he became Wales' first Sustainable Futures Commissioner and chair of the Climate Change Commission for Wales from 2011 to 2016. He was awarded a CBE in 2016 for his work in these roles.

His current project portfolio focuses on working in support of communities, citizens and consumers. This includes chairing the Wales Council for Voluntary Action, the Size of Wales charity, being a Director of Pembrokeshire Community Energy and a member of the BT Wales Advisory Board.

He joined us as chair of the Customer Challenge Group in February 2016 for a five year term.

Nigel Draper


Nigel Draper Chair of Board of Moneyline UK.

Nigel Draper is a committed social entrepreneur and anti-poverty activist. He is passionate about social justice and human rights.

Nigel is the chair of the largest personal lending social enterprise in the UK. Moneyline is a responsible lender supporting people who are financially excluded. He also works alongside Big Issue Invest and Experian on the ‘Rental Exchange’ scheme which helps build a ‘credit score’ for social tenants.

His background includes membership of Wales’ first modern registered housing co-operative and a worker-director role in a successful industrial print co-operative. More recently, he has retired from a Senior Executive role after working for more than a decade at V2C; Wales’ first large scale stock transfer housing association. He has wide boardroom exposure and worked as a consultant and advisor to EU, DfID and World Bank programmes in the former Soviet Union through much of the 1990s.

Nigel has been a member of our CCG for several years and was involved in our previous price review.

Jean- Francois Dulong


Jean- Francois Dulong Flood and Water Officer Welsh Local Government Association.

Jean-Francois has been working as a Flood and Water Officer at the WLGA for the last four years. He graduated with a BSc in Environmental Science and has a keen interest in coastal processes and management as well as hydrology. Jean-Francois also has an extensive professional background and worked in the third sector as well as a business owner.

His current role is to support Welsh Local Authorities with their flood and coastal erosion risk management duties and to encourage and foster regional working between authorities and other key partners.

Jean-Francois works closely with Natural Resources Wales and Welsh Government and is a member of several national working groups and a member of Chartered Institution of Water and Environmental Management (CIWEM). He has also gained key experience in evidence based research to lobby on behalf of Local Authorities to support policy development, strategies and their delivery.

Jean-Francois was also a member of the CCG during our last price review.

Lee Gonzales


Lee Gonzales Consumer Council for Water.

Lee has been a Local Consumer Advocate for CCWater since April 2015. He represents CCWater on the CCG and holds the affordability portfolio within the Wales Committee. Lee is a research scientist with particular expertise in biophysics and analytical chemistry and a former research fellow at Cardiff University. He is an Adjunct Associate lecturer (Charles Sturt University), a current committee member for the Royal Society of Chemistry analytical methods sub-groups for statistics and heritage science and has been a member of the National Assembly for Wales’ cross-party group for Science and Technology. He has a passion for working with disadvantaged people and has previously been a trustee of Vale for Africa, a charity working with rural communities in Uganda and also involved with the Jubilee Sailing Trust, helping disabled people to sail tall ships.

Ruth Jenkins


Ruth Jenkins Head of Natural Resource Planning, Natural Resource Wales

Ruth has worked in the field of sustainable land management for 27 years, spending a good proportion of her time working in various conservation, land use planning, forestry policy and direct delivery roles. For the last three years she has been working for Natural Resources Wales (NRW) in leadership roles involved with organisational transformation and natural resource management.

Ruth is currently Head of Natural Resources, managing policy and strategic planning for biodiversity, fisheries, land and water management and leading the transformation of NRW to deliver the principles and outcomes for sustainable natural resource management in Wales.

She has been a member of the CCG since 2016 and sees her role as bringing the experience of NRW and pursuing new ways of working with key partners to deliver the opportunities for integrated natural resource management which deliver wellbeing benefits to the people of Wales.

Delyth Jewell


Delyth Jewell Policy Manager Citizens Advice.

Delyth has been a Policy Manager for Citizens Advice since March 2015, and concentrates on public services and consumer issues. She is interested in supporting and representing vulnerable customers through the CCG such as those who struggle to pay their water bills.

Delyth joined Citizens Advice after spending five and a half years in the House of Commons, where she was Head of Research for the Plaid Cymru parliamentarians, as well as a speechwriter.  She specialised in social justice issues, and played a key role in cross-party campaigns which led to new laws being introduced on stalking (2012) and coercive control (2015).  In 2014, Delyth was awarded the prize of ‘Overall Researcher of the Year 2014’ in the DODS Parliamentary Researcher of the Year Awards.

Delyth holds Masters and Bachelor’s degrees from the University of Oxford and became a member of the CCG in 2016.

Carly Jones


Carly Jones Water and Wetlands Policy and Project Officer, RSPB Cymru.

Carly is currently Water and Wetlands Policy and Project Officer at RSPB Cymru. Her role involves advocating RSPB freshwater policy and wetland project development. She is interested in the importance of good quality freshwaters for biodiversity. Carly holds a BSc in Geography and is currently working towards an MSc Econ in Welsh Governance and Politics at Cardiff University. She has a background in education and is a qualified teacher.

Carly became a member of the CCG in 2016, she represents Wales Environment Link (WEL) a network of environmental, countryside and heritage non-governmental organisations (NGO) with an all-Wales remit. WEL aims to positively influence the development of policy, legislation and practice in Wales by providing a voice for the environmental NGO sector.

Rachel Lewis-Davies


Rachel Lewis-Davies Environmental and Rural Affairs Advisor, NFU Cymru.

Rachel Lewis-Davies is Environment / Rural Affairs Advisor for NFU Cymru protecting and furthering members’ interests on environmental and rural policies in Wales.  She is the Unions’ main contact for engagement with Natural Resources Wales and with other statutory and non-statutory bodies involved with environmental and rural policy formulation and implementation.

A partner in a farm business, Rachel studied Environmental Management and European Rural Development at University and has significant experience of agriculture and rural development having worked in the sector for over 20 years. 

Rachel became a member of the CCG in 2016 and represents farmers and land owners and is particularly interested in how we can work together to improve water quality.

Marc Lee


Marc Lee Head of Investor serving, Legal and General.

Marc joined Legal and General on the Helpdesk in 1997 and became Helpdesk Manager in 1998. After a short spell away from Legal and General, working for Norwich Union and Lincoln Financial Group, he returned to Legal and General as a Project Manager in 2004.

Marc currently looks after a dedicated, multi skilled group of passionate employees, who share his aspiration to ensure every time a customer contacts them, it is treated as an opportunity to deliver on the promise to make ‘Every Day Matter’.

Marc has been a part of the CCG since 2016.

Duncan McCombie


Duncan McCombie

Duncan has worked across the utility sector including Energy Saving Trust, Thames Water and Consumer Council for Water, working to Board level, delivering a broad range of government and commercial projects, in the UK and abroad.

His Civil Engineer qualifications have provided him with a diverse career in the water sector, working across engineering, customer services, regulation and more focused roles on sewer flooding and droughts. He is very experienced in making a transitional impact in the utility sector having recently led Energy Saving Trust in Wales and Ireland to a sustainable commercial long term future following a significant reduction in direct government funding.  At this time has was also invited to sit as a Climate Change Commission member for Wales, Chair of the Existing Homes Network and still sits on the Western Power Distribution Customer Panel and Wales and West Utilities Critical Friend Panel.

Duncan has been a member of the CCG since 2016.

Lia Moutselou


Lia Moutselou Policy Manager, Consumer Council for Water.

Lia is the Policy Manager for the Consumer Council for Water in Wales and has been involved in three water industry price reviews to date. She contributes research and industry performance updates to the CCG. Lia liaises with the Welsh Government on behalf of CCWater and had in the past led the resilience portfolio for the policy team. Lia has extensive experience in stakeholder engagement, policy and legislation analysis and advocacy through her work at the Wales Coastal and Maritime Partnership, Cardiff University and through her previous freelance work. Lia has legal and social research background, has worked on various research projects at Cardiff University and had been responsible for the delivery of an interdisciplinary Environmental Law module at various departments at Cardiff University.

She is passionate about community work and continues to be involved in various local projects relating to environmental behaviour change and the integration of refugee, asylum seekers and immigrants.  

Professor Steve Ormerod


Professor Steve Ormerod Cardiff University.

Steve is currently Professor of Ecology at Cardiff University where he has gained 35 years’ research experience and produced around 270 scientific publications. His work focuses on catchment-scale problems affecting freshwater biodiversity, ecosystem quality and ecosystem function. He is known best for flagship studies on the effects of acid rain and climate change on aquatic organisms, river birds and river ecosystem services. 

As well as being a member of the CCG Steve is also Chairman of the Council of RSPB (Europe’s largest wildlife charity), Chairman of the Centre of Ecology and Hydrology Scientific Development Group and the Chairman of our Independent Environment Advisory Panel (IEAP).

Dimitrios Xenias


Dimitrios Xenias Research Associate, Cardiff University and Tyndall Centre for climate change research.

Dimitrios is an environmental psychologist, looking at energy and water consumption as well as EU environmental policy making (focusing on energy and transport). His research focuses on the social psychology of sustainable behaviours and associated technologies (for example, renewable energy, electric vehicles), as well as natural resource conservation and climate risks communication.

As well as being a Research Affiliate of the Sustainable Places Research Institute at Cardiff University and the Tyndall Centre for Climate Change Research, he is also a reviewer for the European Commission and a member of Cardiff University's Water Research Institute.

Dimitrios has been a member of the CCG since 2016 and is also a member of our Independent Environment Advisory Panel (IEAP).