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Every aspect of Welsh Water’s performance is tightly monitored and regulated. The list below sets out the roles and responsibilities of our Regulators and also provides details of how they can be contacted.
Ofwat is our economic regulator. It ensures that we provide good quality service at a fair price by: setting price limits; ensuring that we properly carry out our statutory responsibilities; protecting customer standards of service; and encouraging efficiency.
Ofwat, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA.
Telephone: 0121 644 7500, Website: www.ofwat.gov.uk
Consumer Council for Water promotes and represents the interests of our customers in respect of prices, service and value for money. It also investigates customer complaints.
C/O 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ
Telephone: 0300 034 3333, Website: www.ccwater.org.uk
The Drinking Water Inspectorate ensures that we supply water that is safe to drink and meets standards set out in Water Quality Regulations. It also investigates consumer complaints and incidents that affect, or could affect, drinking water quality.
Drinking Water Inspectorate, Room M03, 55 Whitehall, London SW1A 2EY.
Telephone: 030 0068 6400, website: www.dwi.gov.uk
Natural Resources Wales brings together the work of the Countryside Council for Wales, Environment Agency Wales and Forestry Commission Wales, as well as some functions of Welsh Government.
The Environment Agency monitors and enforces compliance with environmental water quality standards. It also ensures the proper use and management of water resources.
Head Office,Horizon House, Deanery Road, Bristol, BS1 5AH.
Telephone: 0370 8506506, website: www.environment-agency.gov.uk
The Welsh Government sets the legislative and regulatory framework within which we operate by making regulations and issuing statutory guidance. It also publishes statutory guidance setting out the strategic priorities that it expects Ofwat to pursue in its regulation of the water industry in Wales.
Water Branch, Welsh Government, Cathays Park, Cardiff, CF10 3NQ.
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We know this can be a worrying time for everyone in quite unprecedented circumstances and customers in our supply area are impacted by COVID-19 (Coronavirus) and concerned about their water bill.
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