Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Water is becoming an increasingly expensive resource with mains, sewerage and trade effluent charges rising. However, introducing water minimisation measures is one of the easiest and most inexpensive ways to achieve cost savings.

Most companies and organisations know how much water they use, but may not always use this knowledge to help them reduce the amount of water consumed. Companies that adopt a systematic approach to water reduction typically achieve a 20 - 50% decrease in the amount of water they use. By using less water, companies save money on both water supply and wastewater disposal.

This simple guide is to help small businesses understand where they are using water and how they can practically reduce the amount of water being used or wasted. Regular surveys may also help to identify any hidden leakage problems which cost businesses large amounts of money every year.

Complete our water efficiency survey to find how your business could become more efficient.

Q. Do you know where all of your water meters are?

The billing meter is usually located in the footpath. Sub-meters may be installed on-site to gain a better understanding of where water is being used.

Q. Do you know what each water meter feeds?

It is important to understand how water is distributed and used around your site.

Q. Do you read your water meters regularly and record the meter readings?

Taking regular meter readings helps you to understand your water usage patterns.

Q. Do you read and reconcile any sub meter readings that are on site?

Reconciling the sub meter with the main meter readings will help to identify any potential leakage problems.

Q. Do you compare your meter readings to check for any abnormal consumption?

Regular meter readings can quickly show a rise in consumption that could indicate a leak.

Q. Do you investigate damp patches in the grounds of your site?

Investigating for underground leaks as early as possible is vital.

Q. Are your water bills checked before payment?

Check that the meter serial number and reading are correct.

Q. Are all your taps drip free?

Dripping taps waste large volumes of water and therefore money. Renew washers as soon as a dripping tap is reported.

Q. Have you considered fitting water saving taps?

Push taps with spray outlets can save over 50% of water used.

Q. Are any of your cisterns or tanks leaking or overflowing?

Defective ball valves waste large amounts of water and therefore money. Repair or renew as soon as a leaking overflow is reported.

Q. Do any of your urinals automatically flush when no-one is on the premises?

Make sure that no water is being used unnecessarily when no-one is on site.

Q. Have you considered fitting water saving controls to urinals?

You can make major cost savings by installing water saving devices such as urinal controls in wash rooms.

Q. Are plugs fitted in water basins?

 Captive plugs encourage staff to wash hands from the basin rather than under a running tap.

Q. Are your pipes and tanks adequately protected from frost damage?

Ensure you are prepared for any cold spells by insulating tanks, cisterns and external pipework. Not only is a burst pipe very inconvenient it can also cost your business a considerable amount of money in wasted water.

Q. Is your water pressure set at the minimum level for your needs?

If your water pressure is over 5 bar it is worth fitting a pressure regulating valve. This will reduce the volume of water you use as well as protecting your water fittings from bursts and leaks.

Q. Do you lose water and energy through unnecessarily long pipe runs?

Long pipe runs allow heated water to cool which is then run to waste by users. Improved plumbing and water heating design can save water and heating costs.

Q. Are landscaped areas kind to the environment?

Collecting and using rainfall to water plant will save water and money. Use mulch and chippings to prevent evaporation and weed growth.