Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Business Customers Water Efficiency How to Read Your Water Meter

Most commercial and industrial properties have a metered water supply. The water meter is usually located by the boundary of the property, often near a road. If the site has more than one incoming water mains, each supply should be fitted with a meter. As a minimum, your mains supply meter(s) will allow you to monitor water consumption of the site on a routine basis (daily, weekly or monthly).

Metered companies are responsible for the water use recorded on their meter - including wastage and leaks. The diagram below shows a typical water meter. The white digits in the ‘blue box’ display cubic metres (m3) and those digits shown in red display 1/10th (100 litres) and 1/100th (10 litres) of a cubic metre.

How to read your water meter

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