Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 28 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Welsh Water has developed the following range of on-line services to help make your dealings with us as efficient as possible. Simply click on the appropriate button to activate the service you require.

Pay your bill online

Pay your water bill online by debit or credit card. All you need is a valid credit or debit card and your customer reference number. Our online card payment is safe, secure, quick and easy way to make payments at a time which is convenient to you.

Submit a meter reading

If you’ve recently received an estimated bill, or one of our meter readers was not able to take a reading and has left a card. Click here to submit your meter reading online.

Set up a direct debit

There’s no easier, safer or more convenient way to pay for your water bill than by Direct Debit. Click here to complete our secure online request form.

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