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Most frequently asked questions
Most frequently asked questions.
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Wide range of services including our password scheme for the elderly and disabled.
The arbitration procedure for the Water Industry.
What to do if you have a leak
Our services to non-household customers
Advice and information on what to do next
Good practice with regard to our powers and duties when we lay or carry out work on pipes in private land. It also explains what you (the landowner and or occupier) are entitled to expect.
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Tips on using water wisely
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How to avoid frost damaged pipes.
How to contact in the event of sewage flooding and how we will respond.
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The procedure we follow when you complain
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Beating the bogus caller.
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A general explanation of water and sewerage infrastructure charges
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Summary of charges
Our guaranteed standards of service
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The company ‘charges scheme’ made under the provision of the Water Industry Act 1991.
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Which’s eligible and how to apply
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Water facts and advise
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(formerly Vulnerable Group Tariff ) for low income families
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Notification of a proposed plumbing installation.
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Our commitment to the Welsh language
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Metered charges and information
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