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Paying your bill online

How to contact us

  • General enquiries - Click here to email us or call 0800 052 0145

To pay your water bill online you will need:

  • Your Bank "Debit Card (Switch/Visa)"
  • Your 12 digit Welsh Water customer reference number, this can be found on the front of your water bill at the bottom (please see diagram below).
Picture of a water bill

Welsh Water has partnered with Santander Corporate Banking to bring you this service and you will need to register in order that your electronic payment account can be set up.

To register or to pay your bill please click here and follow the online instructions.

If you have any difficulties with online payments contact Santander Corporate Banking on 0151 966 2105.

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Further information

Got a question? - Ask Ffion about Welsh Water
Direct debit logo

Setup a direct debit

Click here.


Our Commitment to you

Our Commitment to you

Click here to view an Acrobat PDF version of this leaflet.

File size: 121kb

Code of practice for the collection of unpaid charges

Code of practice for the collection of unpaid charges

Click here to view an Acrobat PDF version of this leaflet.

File size: 160kb

Your metered supply

Your metered supply

Click here to view an Acrobat PDF version of this leaflet.

File size: 123kb