Pay your bill online

Pay your bill using BillPay. It's safe, secure, quick and easy to use. All you do is click here to register with Alliance & Leicester, who are now part of the Santander Corporate Banking Group, and follow the quick and easy instructions.

Pay your bill by using our Automated Payments Line

Pay your bill by calling our 24 hour automated payment line on 0800 028 5209. All you need is a valid credit or debit card and your customer reference number. Our automated payment line is a safe, secure, quick and easy way to make payments at a time which is convenient to you.

How to pay

Find out the different methods of paying your bill.

Set up a direct debit

There's no easier, safer or more convenient way to pay for your water bill than by Direct Debit.

Click here to complete our secure online request form.

Moving home

Have you recently moved property, either to our area, or within our area? If so, you can tell us about it online. Click here.

General account enquiry

If you have any enquiries regarding your account.

Click here to complete our online enquiry form.

Submit a meter reading

If you've recently received an estimated bill, or one of our meter readers was not able to take a reading and has left a card

Click here to submit your meter reading online

Hippo bag request

To request a hippo bag

Click here to complete our online form

FAQs (Top 10 questions)

Find the answers to the main questions we are asked about your account and your supply.

Additional needs customers

We recognise that some customers have additional needs that require extra attention and we also operate a password scheme.

Click here for more information

Welsh Water Assist

If you are receiving certain benefits and use large amounts of water because of certain medical conditions or have three or more children under the age of 19 at home, you might benefit from our Welsh Water Assist tariff.

Click here for more information