As with drinking water, the importance of effective sewerage and wastewater treatment for public health and the environment means that our activities in this area are also highly regulated. The Environment Agency police much of what we do in this area.
In order to remove the wastewater from all the homes and businesses in our region we have to run and maintain around 35,000 km of sewers and operate over 800 wastewater treatment works.
To find out more information about waste water services please click here
Regretfully sometimes sewer flooding can occur. We are working hard to remove the risk of this happening and are carrying out work during 2005 – 2010 to deal with internal flooding problems for about 850 properties and external flooding at more than 400 others.
Below you will find the answers to the main questions we are asked about sewer flooding.
Q. What do I do if have sewage flooding in my home or garden?
Please call 0800 085 3968 immediately (lines are open 24 hours a day, 7 days a week).
Q. There is a smell coming from my drains?
This could be an indication there is a blockage or the water seal in your external gullies is not dried out allowing normal sewage odour to vent from the sewer rather than via the soil pipe. Please call 0800 085 3968 (lines are open 24 hours a day, 7 days a week) and we will investigate further.
Q. What can I do to help?
To reduce the risk of sewage flooding incidents caused by blocked drains or sewers, we recommend that you do not flush disposable products down the toilet. The sewerage system is not designed to handle items such as condoms, sanitary towels and nappies.