Home Reading Room / Library Leaflets and Publications

All publications listed below are published in PDF format for portability, you will require Adobe’s Acrobat Reader to open these files.

 

Supporting Development

File size: 427Kbs

Summary of charges 2014

File size: 883Kbs

Welsh Water: for you for metered customers

Our guaranteed standards of service
File size: 800Kbs

Welsh Water for you

Our guaranteed standards of service
File size: 834Kbs

How we share your data

File size: 800Kbs

A Guide to Having a Water Meter.

Most frequently asked questions
File size: 382Kbs

Here to Help

Click here to download a copy of the Here to Help publication and here for the Here to Help application form.

Assessed Measured Charge

This information will help you to decide if you wish to accept the Household Assessed Measured Charge.
File size: 28Kbs

Chartered Institute of Arbitrators

The arbitration procedure for the Water Industry.
File size: 219Kbs

Code of Practice for Unpaid Charges from Household Customers

Advice and information on what to do next.
File size: 246Kbs

Code of Practice for Leakage

For Household and Non-household Customers
File size: 89Kbs

Code of Practice for Pipelaying

Good practice with regard to our powers and duties when we lay or carry out work on pipes in private land. It also explains what you (the landowner and or occupier) are entitled to expect.
File size: 89Kbs

Application Form – Disconnection of Water Supply at Customers Request

File size: 32Kbs

DIY Water Audit (Business)

Tips on using water wisely
File size: 32Kbs

DIY Water Audit (Home)

Tips on using water wisely
File size: 832Kbs

DIY Water Audit (School)

Tips on using water wisely
File size: 32Kbs

Don’t Crack Up, Wrap Up

How to avoid frost damaged pipes.
File size: 32Kbs

Floodcare

How to contact in the event of sewage flooding and how we will respond.
File size: 173Kbs

How we handle your complaints and compliments

The procedure we follow when you complain.
File size: 194Kbs

In Doubt? - Keep Them Out!

Beating the bogus caller.
File size: 10Kbs

Industrial Tariff (water) - Application Form

File size: 32Kbs

Industrial Tariff (sewerage) - Application Form

File size: 32Kbs

Industrial Tariff (trade effluent) - Application Form

File size: 32Kbs

Non return to sewer claim form - Application Form

File size: 32Kbs

Looking after water in your home

File size: 428Kbs

Keep our communities green

Join our Green Space Wales campaign and help manage rainwater run-off to reduce flooding and pollution.
File size: 128Kbs

New Connections and Infrastructure Charges

This booklet contains a summary of Welsh Water’s charges.
File size: 302Kbs

Our Scheme of Charges

The company ‘charges scheme’ made under the provision of the Water Industry Act 1991.
File size: 713Kbs

Our Sustainable Future

File size: 2.7Mbs

Surface Water Rebate

Which’s eligible and how to apply.
File size: 172Kbs

Temporary Disconnection of Water Supply - Application Form

File size: 78Kbs

Welsh Water Assist

For low income families.
File size: 806Kbs

Water Regulations

Notification of a proposed plumbing installation.
File size: 152Kbs

Welsh Language Scheme

Our commitment to the Welsh language.
File size: 111Kbs

Where Does Your Water Go

File size: 691Kbs

Your Water Meter

Metered charges and information.
File size: 1,027Kbs

 

Customer Information Sheets

Aluminium in Drinking Water

File size: 302Kbs

Bacteria in Water

File size: 302Kbs

Blue-Green Algae

File size: 202Kbs

Copper

File size: 299Kbs

Combined Sewer Overflow

File size: 299Kbs

Cryptosporidium

File size: 67Kbs

Discoloured Water

File size: 353Kbs

Drinking Water Quality

File size: 70Kbs

Fish Keeping

File size: 353Kbs

Fluoride/Fluoridation

File size: 65Kbs

Iron & Manganese

File size: 324Kbs

Jug Filters

File size: 44Kbs

Lead in Drinking Water

File size: 302Kbs

Slime and Staining

File size: 302Kbs

Stop and think not down the sink

File size: 604Kbs

Taste and Odour

File size: 301Kbs

Water Hardness

File size: 378Kbs

White Water

File size: 353Kbs

Disconnection of water supply at customers request

File size: 32Kbs

 

Education

Alwen Environmental Education Centre

File size: 431Kbs

Cilfynydd Cnvironmental Education Centre

File size: 431Kbs

Cog Mors Environmental Education Centre

File size: 423Kbs

Elan Valley environmental Education Centre

File size: 411Kbs

Environmental Education Centre

File size: 1,051Kbs

Think Water

File size: 120Kbs

 

Recreation

A Guide to Recreation Around the Reservoirs of Wales

File size: 412Kbs

Caring for Our Heritage

File size: 1.4Mbs