All publications listed below are published in PDF format for portability, you will require Adobe’s Acrobat Reader to open these files.
Our guaranteed standards of service
File size: 834Kbs
Information to help you understand your bill.
File size: 1,542Kbs
A guide for customers with a water meter.
File size: 205Kbs
Most frequently asked questions
File size: 382Kbs
Click here to download a copy of the Here to Help publication and here for the Here to Help application form.
This information will help you to decide if you wish to accept the Household Assessed Measured Charge.
File size: 28Kbs
The arbitration procedure for the Water Industry.
File size: 219Kbs
Advice and information on what to do next.
File size: 246Kbs
For Household and Non-household Customers
File size: 89Kbs
Good practice with regard to our powers and duties when we lay or carry out work on pipes in private land. It also explains what you (the landowner and or occupier) are entitled to expect.
File size: 89Kbs
File size: 32Kbs
Tips on using water wisely
File size: 32Kbs
Tips on using water wisely
File size: 832Kbs
Tips on using water wisely
File size: 32Kbs
How to avoid frost damaged pipes.
File size: 32Kbs
How to contact in the event of sewage flooding and how we will respond.
File size: 173Kbs
The procedure we follow when you complain.
File size: 194Kbs
Beating the bogus caller.
File size: 10Kbs
File size: 32Kbs
File size: 32Kbs
File size: 32Kbs
File size: 32Kbs
File size: 428Kbs
Join our Green Space Wales campaign and help manage rainwater run-off to reduce flooding and pollution.
File size: 128Kbs
This booklet contains a summary of Welsh Water’s charges.
File size: 302Kbs
The company ‘charges scheme’ made under the provision of the Water Industry Act 1991.
File size: 713Kbs
File size: 2.7Mbs
File size: 1.42 MB
Which’s eligible and how to apply.
File size: 172Kbs
File size: 78Kbs
For low income families.
File size: 806Kbs
Notification of a proposed plumbing installation.
File size: 152Kbs
Our commitment to the Welsh language.
File size: 111Kbs
File size: 691Kbs
Metered charges and information.
File size: 1,027Kbs
Customer Information Sheets
File size: 302Kbs
File size: 302Kbs
File size: 202Kbs
File size: 299Kbs
File size: 299Kbs
File size: 67Kbs
File size: 353Kbs
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File size: 353Kbs
File size: 65Kbs
File size: 324Kbs
File size: 44Kbs
File size: 44Kbs
File size: 302Kbs
File size: 302Kbs
File size: 604Kbs
File size: 301Kbs
File size: 378Kbs
File size: 353Kbs
File size: 32Kbs
Education
File size: 431Kbs
File size: 431Kbs
File size: 423Kbs
File size: 411Kbs
File size: 1,051Kbs
File size: 120Kbs
Recreation
File size: 410Kbs
File size: 412Kbs
File size: 1.4Mbs