Water Supplies to Clydach Vale, Pontypridd, Treorchy, Tonypandy and Pentre

First of all can I apologise for the loss of water supply as a result of the major incident we have had on one of our large diameter water mains at Cilfynydd, near Pontypridd. The main in question is a 31"/ 850 mm trunk main which carries very large volumes of water and is effectively a 'transmission' main to support supplies to a wide geographical area. This is why as a result of the incident communities in the Rhonndda and Church Village for example were also affected.These type of mains fulfil a vital role in keeping our smaller mains which serve customers directly full and delivering water at the right pressure. Repairing these type of mains is a major task and because of the operating pressure carries significant safety risks and we have to take this into account as a key priority to protect our people and contractors carrying out the repair.

I am also sorry that deliveries of bottled water to distribution points was not as effective as we would have liked and there are lessons to be learned from this about how we carry out this type of support to customers in future. We did however, successfully deliver bottled water to over 600 vulnerable customers, such as those with medical conditions and the elderly which I hope you will agree were the highest priority in the circumstances.

By early this morning supplies are returning to normal for the majority of our customers , but we are experiencing some 'air locks' in the system , particularly in the Clydach Vale area and we are focusing on on this as a matter of urgency.

If you are currently experiencing any further problems do not hesitate to contact us or speak to us using live chat.

Thank you

Peter Perry

Chief Operating Officer

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All Company Reports listed below are published in PDF format for portability, you will require Adobe’s Acrobat Reader to open these files.

 

2014-2015 Annual Performance Report

File size: 3Mbs

Preliminary results for the year ending 31 March 2015

File size: 0.3Mbs

Dwr Cymru (Financing) Ltd – Interim financial statements to 30 September 2014

File size: 1.2Mb

Interim report and accounts for the six months ended 30 September 2014

File size: 1.2Mb

Dwr Cymru (Financing) Limited – Annual report and financial statements for the year to 31 March 2014

File size: 0.7Mbs

Dŵr Cymru Cyfyngedig – Annual report and financial statements for the year ended 31 March 2014

File size: 1.7Mbs

Dŵr Cymru Cyfyngedig – Accounting Separation Methodology Statement 2013-14

File size: 1.25Mbs

Dŵr Cymru Cyfyngedig – Upstream services methodology and accompanying commentary 2013-14

File size: 1.19Mbs

Annual Report and Accounts 2014

File size: 6.0Mbs

2014 Annual Performance Report

File size: 1733Kb

Health + Safety Annual Report for the year ending 31 March 2014

File size: 1Mbs

DCWW 2014 Regulatory Accounts

File size: 2.57Mb

Dŵr Cymru Cyfyngedig – Annual report and financial statements for the year ended 31 March 2013

File size: 1.6Mb

Dŵr Cymru (Financing) Limited - Annual report and financial statements for the year to 31 March 2013

File size: 742Kbs

Regulatory accounts for the year ended 31 March 2013 (incorporating the risk and compliance statement)

File size: 4008Kb

Accounting separation methodology statement for the year ended 31 March 2013

File size: 899Kb

2013 Upstream services methodology statement and tables

File size: 899Kb

Preliminary results for the year ending 31 March 2013

File size: 0.5Mbs

Annual Report and Accounts 2013

File size: 6.0Mbs

2013 Annual Performance Report

File size: 1733Kb

Health + Safety Annual Report for the year ending 31 March 2013

File size: 1Mbs

Glas Cymru Cyfyngedig – Interim report and accounts – for the six months ended 30 September 2012

File size: 319Kb

Report from the Chairman of the Quality and Environment Committee

File size: 0.1Mbs

2012 Regulatory Accounts (including the Risk and Compliance Statement)

File size: 1118Kb

2012 Regulatory Accounts - Methodology statement

File size: 160Kb

2012 Annual Performance Report (including Ofwat’s key performance indicators)

File size: 3000Kb

Health and Safety Report - Year ended 31 March 2012

File size: 1007Kb

Preliminary results for the year ending 31 March 2012

File size: 208Kb

Dŵr Cymru Cyfyngedig – Regulatory Accounts for the year ended 31 March 2011

File size: 1.4Mb

June Return - Overview 2011

File size: 3,462Kb

June Return - Tables 2011

File size: 3,512Kb

June Return - Reporter's report

File size: 601Kb

 

Dŵr Cymru (Financing) Limited

Dŵr Cymru (Financing) Limited - Annual report and financial statements for the year to 31 March 2013

File size: 742Kbs

 

Glas Cymru Cyfyngedig

Annual Report and Accounts 2013

File size: 6.0Mbs

 

Final Business Plan

Final Business Plan - Summary Sheet

File size: 57Kbs

Final Business Plan 2010-2015 - Executive Summary

File size: 976Kbs

Final Business Plan - Part A The Company Strategy

File size: 2.3Mbs

Final Business Plan 2010-2015 - Tables A1-A10

File size: 159Kbs

 

Business Operations

Procurement Plan 2006

File size: 802Kbs