Home My Water Prepare your home for winter
Wrap Up Wales

As the winter sets in Dŵr Cymru Welsh Water is making preparations to ensure we can continue to provide essential supplies and services over the colder months and are asking customers to prepare for winter too.

During the cold weather, customers often have trouble with frozen pipes.  A drop in temperature can cause water in pipes to freeze, triggering  a burst when it thaws. A repair is then urgently needed, bringing you expense and inconvenience at a time of year when you’d least want to face it.

To help you to have a stress-free winter, here are some top tips on protecting your home over the colder months.

  • Wrap up. Check that any exposed pipes, taps and water tanks are adequately insulated to protect them from freezing and bursting. Don’t forget pipes in the garage, loft and outside of your property. Get your free lagging kit here.

  • Check for leaks. Check outdoor taps, turn off valves and drain down systems if not in use. Fix any leaking taps or valves and carry out regular inspections of your home or business to spot any leaks or bursts.

  • Find your stop tap.  Knowing the location of your stop tap is essential when pipes freeze or there’s a burst. Stop taps can usually be found under the kitchen sink or sometimes in a garage or cellar. Find yours and make sure that other members of your household know where it is.

  • Empty Homes. If you have a property that is likely to be empty for long periods of time during the winter months, make sure your pipe work is protected. A burst at an empty property could result in a great deal of water being wasted and significant damage to the building and its contents.

  • Put your heating on. During cold spells it’s worth putting your heating on at regular intervals to maintain heat around your property and prevent pipes from freezing. This is especially important if you are away from your property for a period of time – you don’t want to come back to frozen pipes or a flooded home.

  • Help Others. Consider whether you could help family, friends or neighbours to prepare their homes for winter.

  • Find a plumber. Keep the name of a reliable plumber handy, just in case of an emergency.  Water Safe UK is a free UK-wide accreditation scheme for Approved Plumbers. To find a plumber in your area visit www.watersafe.org.uk

  • Help us to Stop the Block. Winter weather often goes hand in hand with warm comforting food. Customers can help ensure supplies are maintained by not disposing of fats, oils or grease down the drain. These can solidify and cause blockages on the network. Visit www.letsstoptheblock.com for more information.

  • Problems with your water supply- If you think the problem is with your water supply and your neighbours are having the same problems, let us know. Our contact centre is open 24 hours a day, call 0800 052 0130. To find out if there are any existing problems in your area, click here.