Dwr Cymru Welsh Water
  


My Account Ways to pay my bill online Set up or amend a Direct Debit

What are the benefits of setting up a Direct Debit?

  • You can spread your bill over installments (at no extra cost).
  • Free to set up.
  • No missed payments.
  • No postage costs.
  • No paperwork.
  • No trips to the bank.
  • It's safe, secure and guaranteed.
  • The Direct Debit guarantee protects you against any incorrect payments and ensures you get your money back in the unlikely event a mistake is made.
  • If you find a Direct Debit is not for you, it's easy to switch back to another way of paying.

How can you set up a Direct Debit?

Online

By Post

  • You can print and complete our Direct Debit mandate* and send it to: Freepost Dŵr Cymru Welsh Water. There's no need to put a stamp or any further address details on the envelope, it'll reach us with just that.

By Phone

  • You can call our team on 0800 052 0145. We're here to take your call Monday to Friday, 8am-8pm, and Saturdays 8.30am-1.30pm

*Please note if your bank / building society account requires more than one signatory, you must complete the above Direct Debit mandate.

Is someone else paying on your behalf?

If a partner, relative, friend or neighbour has agreed to pay your water bill, we'll need them to contact us to set up a Direct Debit. This is because the person named on the bank / building society account needs to confirm we can take the payments.

How often can you pay by Direct Debit?

Unmeasured customers can pay:

  • In full on 1st April, or
  • In two instalments on 1st April and 1st October, or
  • In ten monthly instalments between April and the following January. February and March are then payment free (like your council tax payments)* or
  • In weekly instalments. Just be aware that if you set up a Direct Debit after April, your instalments will be spread over the remaining weeks up to the following March, which will be less than 52 weeks

*If you set up a Direct Debit after April, your instalments will be spread over the remaining months up to the following January (less than ten months).


Metered customers can pay:

  • In full every six months (when we send your bill), or
  • In twelve monthly instalments (pay as you go), or
  • In weekly instalments

What dates/days can you pay?

Monthly

  • You should choose a date that best suits your circumstances. For example on your salary date or the date you receive any benefit entitlements. Just be aware, if this date falls on a weekend or a bank holiday, the payment will be made the next working day.

Weekly

  • We have five days available: Monday, Tuesday, Wednesday, Thursday or Friday of each week.

If this day falls on a bank holiday, the payment will be made the next working day.


Interested? Set up a Direct Debit today using our secure online Direct Debit form (for pay in full, half yearly or monthly Direct Debits) or our weekly Direct Debit form.

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