Dwr Cymru Welsh Water
My Account Landlords: Welsh Government legislation

The Welsh Government have introduced regulations that impact on any landlord whose property receives water or sewerage services from Welsh Water.

The regulations require landlords to ensure Welsh Water are informed of any change of tenants in their properties within 21 days.  If this isn’t done, the landlord can become jointly and severally liable for the water and sewerage charges.

We need to know:

  • The property address
  • The title, full name and date of birth of all adult residents
  • The tenancy start date

Our preference is that the information is provided through www.landlordtap.co.uk. Anybody can register to provide information and use this website. It’s easy to use and a permanent record is kept of updates which offers the landlord confidence that the information has been passed to us, as the evidence is there to see.

Alternatively information can be provided via this website, by e-mail or by telephone to our Call Centre.

For a copy of the Welsh Government’s guidance, please click here.

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