Water Supplies to Clydach Vale, Pontypridd, Treorchy, Tonypandy and Pentre

First of all can I apologise for the loss of water supply as a result of the major incident we have had on one of our large diameter water mains at Cilfynydd, near Pontypridd. The main in question is a 31"/ 850 mm trunk main which carries very large volumes of water and is effectively a 'transmission' main to support supplies to a wide geographical area. This is why as a result of the incident communities in the Rhonndda and Church Village for example were also affected.These type of mains fulfil a vital role in keeping our smaller mains which serve customers directly full and delivering water at the right pressure. Repairing these type of mains is a major task and because of the operating pressure carries significant safety risks and we have to take this into account as a key priority to protect our people and contractors carrying out the repair.

I am also sorry that deliveries of bottled water to distribution points was not as effective as we would have liked and there are lessons to be learned from this about how we carry out this type of support to customers in future. We did however, successfully deliver bottled water to over 600 vulnerable customers, such as those with medical conditions and the elderly which I hope you will agree were the highest priority in the circumstances.

By early this morning supplies are returning to normal for the majority of our customers , but we are experiencing some 'air locks' in the system , particularly in the Clydach Vale area and we are focusing on on this as a matter of urgency.

If you are currently experiencing any further problems do not hesitate to contact us or speak to us using live chat.

Thank you

Peter Perry

Chief Operating Officer

Click here for more information.

Home Media Centre
Press Office

Welcome to Dŵr Cymru Welsh Water’s Media Centre. This Centre provides useful information and contact details should you have any media-related enquiries.

The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out.

We have a 24/7 Press Office. Our main office hours are 8am-6pm.  All out of hours calls will be directed straight to our duty Press Office.

If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please visit our Customer Contact Us page.


Contact Press Office

Contact: 01443 452 452 
Email:  press@dwrcymru.com

 

Photos and filming requests

Our Press Office can help you if you have a filming or photography request. Contact press@dwrcymru.com or 01443 452 452

 

I’d like to receive your news releases...

If you would like us to keep you updated on our latest news, please email press@dwrcymru.com and we can add you to our media release distribution.