We encourage our customers to read the meter reguarly to pick up any increase in their usage quickly. However, you should only read the meter if it is safe to do so.
Here are some tips on how to read the meter:
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Look at the meter location and serial number on your water bill.
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Lift the metal lid on the water meter chamber.
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If there is a polystyrene frost cover, remove this.
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Some of our meters have a lid; open it if one is present to see the meter face.
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Check the serial number on your bill matches the number found on top of the meter.
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Write down the white on black or black on white digits (we don't need the red digits).
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How do you clear condensation on the meter?
Sometimes if it has been raining our meters get condensation on the glass and the digits are not visible. Here we explain how to clear the condensation so you can take your reading.
If the meter has a magnet:
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Place a metal object over the magnet.
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Use the metal object to move the magnet back and forth over the digits.
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When you can see the digits fully, move the magnet out of the way and read the meter.
If the meter has a clear plastic wiper blade:
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Move the wiper blade back and forth over the digits.
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When you can see the digits fully, move the wiper blade above the digits so you can read the meter.
Where is the meter located?
You will normally find the meter in the ground at the front of the property, at the property boundary or in the pavement. In rural areas, the meter may be some distance from the property. If you are unsure where the meter is, your bill gives a brief description of the meter location.
About company reads
We try to read the meter every six months but we know some customers with meters inside their house do not want to be disturbed. In these cases, we will accept customer reads but once every two years we will need to take our own reading.