Household

In this section you will find all the information you need to manage your account.

• Paying your bill online
• Setting up a direct debit
• Changing your address
• Your Water Meter
• Understanding your bill
• Helping you to pay your bill
• Useful 'Show me how to...' billing videos 

Find out more about our services for those customers who have additional needs (large print bill, redirection of your bill and our password scheme).

Further information

Ask a Question

Have a question regarding your bill? Ask a Question

Your Supply

Find useful information on how we supply water to your home, what happens to the water once you have used it and how safe your water is to drink.

You can also find out about conserving water in and around your home.

Help Paying Your Bill

If you have problems paying your bill you can find out how we will be able to help.