Cross Keys Burst Water Main

26 November 2015 (22.00)

“We would like to thank customers for bearing with us as we have worked to repair the damaged main in Cross Keys.

“The main was severely damaged by a third party contractor – that was not working for Welsh Water – and affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

“Our engineers worked through the night replacing around 25meters of pipework and have continued throughout the day connecting this up. The repair has now been completed and can now begin to allow water to flow back through the pipe.

“This is a large, very high pressure water main therefore refilling the network will need to done carefully as refilling too fast can damage the pipes and cause bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.

“We will continue to tanker water into the network until the levels in the network return to normal however some customers may experience an intermittent water supply, low water pressure or some slight discoloration which should clear within a short period of time. We anticipate that the water levels in the network should return to normal tomorrow morning.

“We apologies for any inconvenience caused and again thank customers for bearing with us”.

Further information can be found here

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