How to Contact Us
Live Chat with an advisor
Email via our webforms
Call us
Water services and emergencies
Telephone: 0800 052 0130
(24 hours a day, 7 days a week)
Bill/account and general enquiries
Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Sewerage services and emergencies
Telephone: 0800 085 3968
(24 hours a day, 7 days a week)
Reporting a leak
Telephone: 0800 281 432
24 hours a day, 7 days a week)
Water meter information
Telephone: 0800 052 0140
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Automated Payments Line
Telephone: 0800 028 5209
(24 hours a day, 7 days a week)
Surface Water Drainage
Telephone: 0800 052 0149
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Check a visiting officers Identity Card details
Telephone: 0800 281 141
(24 hours a day, 7 days a week)
Minicom facility for customers with hearing difficulties
Telephone: 0800 052 4125
(24 hours a day, 7 days a week)
Request a publication
Telephone: 0800 052 0138
(Mon - Fri 9am to 5pm)
Welsh Language line (Bill/account enquiries)
Telephone: 0800 052 6058
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Bill/account enquiries from abroad
Telephone: +44 2920 740001
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Media enquiries
Telephone: 02920 556 140
(24 hours a day, 7 days a week)