Technical problems

28 July 2016

We are currently experiencing some technical problems in our Contact Centre and we are unable to deal with your account enquiries.

We are working hard to resolve the issue and we apologise for any inconvenience caused.

You are still able to make a payment, let us know if you have moved house, update us with a meter reading by using our online forms.

Home Company Information Dŵr Cymru Welsh Water
Image at Reception at Head Office

Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales. Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced, we are fully committed to delivering best quality service at least possible cost.

Since 2001, we have been owned, financed and managed by Glas Cymru. Unique in the water and sewerage sector, Glas Cymru is a company limited by guarantee and as such has no shareholders.

In this area:

Who’s Who
Information about the Directors of Welsh Water.

Key Facts
Brief details about the assets used to provide water and sewerage services.

Welsh Language Scheme
Details of our Welsh Language Scheme.

Our Sustainable Future
Information on our main objectives and our ‘direction of travel’ over the next 25 years.

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