Important information

25 November 2015 (22.15)

Damage caused by a third party road contractor to one of our water mains is affecting drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

Our engineers are working throughout the night to fix the problem. This is a large, very high pressure water main and a significant amount of water was lost through the damage. Both the safety of our people and the needs of our customers remains our key priority.

We anticipate that water supplies will begin to return to normal mid-morning tomorrow.

Further information can be found here

Please accept our apologies for any inconvenience caused.

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Welsh Water is owned by Glas Cymru a single purpose company with no shareholders and is run solely for the benefit of customers.

The Glas Cymru business model aims to reduce Welsh Water’s asset financing cost, the water industry's single biggest cost.

Under Glas Cymru’s ownership, Welsh Water's assets and capital investment are financed by bonds and retained financial surpluses.

Financing efficiency savings to date have largely been used to build up reserves to insulate Welsh Water and its customers from any unexpected costs and also to improve credit quality so that Welsh Water’s cost of finance can be kept as low as possible in the years ahead.