Important Information on Trap Burst Water Main

10 February 2016 (22:15)

Work to repair the burst on our water main near Trap has now been completed and supplies to customers in the areas that were affected are returning. This includes Trap, Cross Hands, Tumble, Gorslas, Pen-y-groes and Carmel.

We are very sorry for the inconvenience caused today and thank customers for bearing with us while we have completed the repair. We believe that the burst was caused by ground movement as a result of the wet weather.

As supplies return to normal, there may be discoloured water for a period of time. This is normal after an incident of this nature and should clear within a short period of time.

Home Careers Why Work for Us?

We genuinely care about our people. Indeed, our people underpin everything we do. Our employees come from a variety of different backgrounds, and are some of the most skilled and respected in the industry.

When you work for Welsh Water and you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In fact, we would go so far as to say that we have a unique culture – where people are committed to delivering excellent service, and where quality really counts.

In return our dedicated team are supported, encouraged, nurtured, and rewarded: we offer a range of benefits, maternity and paternity leave, employee bonus and much more.

So if you’re talented. If you’re passionate. If you’re individual. There's no company in the industry quite like Welsh Water to help you flourish.

What Makes Us Special

Not many utility companies can say that they are unique. But Welsh Water can. Unlike other water companies, we have no shareholders to influence the way the company is run. We’re owned by Glas Cymru – a not-for-profit company. This means any profits that we make are re-invested back into the business for the benefit of our customers and employees.

As such we have a distinct company structure – we’re governed by members, who have no financial interest in the business.

What’s more, we are the sixth-largest water and sewage company in England and Wales – servicing over 1.3 million customers across Wales and some adjoining parts of England, with around 1,800 employees.

In essence, ours is a company based on trust, openess, respect, commitment and honesty. A company that our employees are proud to work for.