Water Supplies to Clydach Vale, Pontypridd, Treorchy, Tonypandy and Pentre
First of all can I apologise for the loss of water supply as a result of the major incident we have had on one of our large diameter water mains at Cilfynydd, near Pontypridd. The main in question is a 31"/ 850 mm trunk main which carries very large volumes of water and is effectively a 'transmission' main to support supplies to a wide geographical area. This is why as a result of the incident communities in the Rhonndda and Church Village for example were also affected.These type of mains fulfil a vital role in keeping our smaller mains which serve customers directly full and delivering water at the right pressure. Repairing these type of mains is a major task and because of the operating pressure carries significant safety risks and we have to take this into account as a key priority to protect our people and contractors carrying out the repair.
I am also sorry that deliveries of bottled water to distribution points was not as effective as we would have liked and there are lessons to be learned from this about how we carry out this type of support to customers in future. We did however, successfully deliver bottled water to over 600 vulnerable customers, such as those with medical conditions and the elderly which I hope you will agree were the highest priority in the circumstances.
By early this morning supplies are returning to normal for the majority of our customers , but we are experiencing some 'air locks' in the system , particularly in the Clydach Vale area and we are focusing on on this as a matter of urgency.
If you are currently experiencing any further problems do not hesitate to contact us or speak to us using live chat.
Chief Operating Officer
Click here for more information.
Businesses can save around 30% on their water and sewerage bills by taking some easy actions to improve their water efficiency.
The ‘Rippleffect’ is a free water efficiency support package for businesses offered by WRAP that contains online training modules and free advice. This one stop shop for water efficiency is tailored to the needs of business and can help you realise these savings.
So, whether your business is an office, hotel or restaurant, with washrooms or kitchen facilities, or a factory with processing lines, the Rippleffects free advice can help you use water more efficiently, saving money and reducing the carbon footprint of your organisation.
Simply click on the link below to find out more and register. You’ll then be given access to the modules needed to take action and make savings. The modules will be available for you to use whenever you like so that you can proceed at a pace which is right for you.