Cross Keys Burst Water Main

27 November 2015 (11.30)

“We would like to thank customers for bearing with us as we have worked to repair the damaged main in Cross Keys.

“The main was severely damaged by a third party contractor – that was not working for Welsh Water – and affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

“Our engineers have worked around the clock since Wednesday morning to repair the pipe. The repair was completed last night and our engineers have worked overnight to return water to the network.

“The main that was damaged is a large, very high pressure water main therefore refilling the network has had to be done carefully as refilling too quickly could have damaged the pipe and caused further bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.

“We will continue to tanker water into the network until the levels in the network return to normal. Supplies should be returning to normal this morning however some customers may experience an intermittent water supply, low water pressure or some slight discoloration until the main is fully recharged. Any discoloration should clear within a short period of time.

“We apologise for any inconvenience caused and again thank customers for bearing with us”.

Further information can be found here

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The Water Act 2014 received Royal Assent in May 2014. This new legislation includes provisions to give all non-household customers of companies operating wholly or mainly in England choice over their supplier of water and wastewater retail services. It will extend choice to over a million more businesses, public sector organisations and charities in England. For companies operating wholly or mainly in Wales, a small number of the very largest business and industrial customers (those using more than 50 million litres – Ml – of water each year) can already choose their water supplier and these existing arrangements will continue following the new legislation.

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Further information on Wholesale and our Scheme of Charges for 2015-2016 that you may find useful.