Try it online
There is no need to ring and don’t forget you can tell us you are moving, set up a direct debit, pay your bill and much more online.
Busy times for our billing team, your annual bill will be with you by the end of next week.
The Water Act 2014 received Royal Assent in May 2014. This new legislation
includes provisions to give all non-household customers of companies operating
wholly or mainly in England choice over their supplier of water and wastewater retail
services. It will extend choice to over a million more businesses, public sector
organisations and charities in England. For companies operating wholly or mainly in
Wales, a small number of the very largest business and industrial customers (those
using more than 50 million litres – Ml – of water each year) can already choose their
water supplier and these existing arrangements will continue following the new
Other Useful Documents
Further information on Wholesale and our Scheme of Charges for 2015-2016 that you may find useful.