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Paying your bill online

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How to contact us

  • General enquiries - Click here to email us or call 0800 052 0145

To pay your water bill online you will need:

  • Your Bank "Debit Card (Switch/Visa)"
  • Your 12 digit Welsh Water customer reference number, this can be found on the front of your water bill at the bottom (please see diagram below).
Picture of a water bill

Welsh Water has partnered with Alliance & Leicester Commercial Bank to bring you this service and you will need to register in order that your electronic payment account can be set up.

To register or to pay your bill please click here and follow the online instructions.

If you experience any difficulties with this service please contact our Call Centre on 0800 052 0145

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Further information

Direct debit logo

Dwr Cymru Welsh Water's Direct debit guarantee

Click here to read more

Our Commitment to you

Our Commitment to you

Click here to view an Acrobat PDF version of this leafet.

File size: 121kb

Code of practice for the collection of unpaid charges

Code of practice for the collection of unpaid charges

Click here to view an Acrobat PDF version of this leafet.

File size: 246kb

Your metered supply

Your metered supply

Click here to view an Acrobat PDF version of this leafet.

File size: 123kb