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Your account

How to contact us

  • General enquiries - Click here to email us or call 0800 052 0145
Your account

Welsh Water has developed the following range of on-line services to help make your dealings with us as efficient as possible. Simply click on the appropriate link below to activate the service you require.

You can:

Pay your bill online

Pay your bill using BillPay. It's safe, secure, quick and easy to use. All you do is click here to register with Alliance & Leicester, and follow the quick and easy instructions.

General account enquiry

If you have any enquiries regarding your account.

Click here to complete our online enquiry form.

How to pay

Find out the different methods of paying your bill.

Submit a meter reading

If you've recently received an estimated bill, or one of our meter readers was not able to take a reading and has left a card

Click here to submit your meter reading online.

Set up a direct debit

There's no easier, safer or more convenient way to pay for your water bill than by Direct Debit.

Click here to complete our secure online request form.

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Further information

Got a question? - Ask Ffion about Welsh Water
Our scheme of charges

Our scheme of charges

Click here to view an Acrobat PDF version of this leaflet.

File size: 173kb

Your metered supply

Your metered supply

Click here to view an Acrobat PDF version of this leaflet.

File size: 123kb

Our Commitment to you

Our Commitment to you

Click here to view an Acrobat PDF version of this leaflet.

File size: 121kb