Welsh Water is a single purpose company, run exclusively for the benefit of its customers. There are no shareholders and any profits made are reinvested back into the business. So instead of paying dividends to shareholders, we pay a dividend to all customers – which is deducted from their bill and so charge less than allowed by Ofwat. We are the only water company to pay a customer dividend in this way.

In 2005 we were able to double the value of the customer dividend we had paid in the previous two years – from £9 to £18 - and this year we have increase the dividend to £19 (£9.50 for your water services and £9.50 for your sewerage services) We plan to continue paying a customer dividend for each of the next three years.