Welsh Water’s primary responsibility is to meet the needs and expectations of our customers by ensuring a clean and reliable supply of drinking water and by dealing effectively with society’s wastewater. In doing so, we seek to identify and account for the environmental implications of our activities and to recognise and consider opportunities for sustainable environmental benefit.

In fulfilling our commitment, we aim to:

• Further the conservation of the environment, considering opportunities to protect and enhance biodiversity where practicable
• make the most of efficient use of resources, including energy and water, and manage any waste we produce effectively
• be energy efficient in our operational processes
• integrate environmental considerations into our procurement processes
• comply with relevant environmental legislation and Codes of Practices
• manage our activities and  society’s wastewater so as to prevent pollution
• promote better public understanding of the value of water and the role it plays in our everyday lives.

We seek to achieve this by:

• Basing wider business decisions on sound environmental, social and economic considerations
• taking steps to ensure that all our staff, including those employed by our outsourced contract partners, are aware of and are committed to this Policy
• regularly reviewing our environmental performance and setting improvement targets so as to deliver continuous improvement
• reporting results to the Quality and Environment Committee of the Glas Cymru Board and periodically publishing an overview of performance.