For an immediate response to a water service enquiry please call us on 0800 052 0130 (24 hours a day, 7 days a week)

If you contact us by email, please allow up to ten working days for a response.

For water service enquiries, please direct your query to your area office. To help you direct your query to the correct office, click your area in the map below.

1: Gwynedd, Anglesey, Conwy. 2: Denbighshire and Flintshire. 3: South Central Wales: Cardiff, Penarth, Barry, Rhondda Cynon Taff, Merthyr Tydfil. 4: Brecknockshire, Radnorshire, Herefordshire and the Forest of Dean. 5: South East Wales: Newport, Torfaen, Blaenau Gwent, Caerphilly, Monmouthshire. 6: South West Wales: Bridgend, Neath Port Talbot, Swansea, Llanelli. 7: West Wales: Ceredigion, Carmarthen, Pembrokeshire.