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Contact us

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How to contact us

  • General enquiries - Click here to email us or call 0800 052 0145
How to Contact Us

How to contact us

You can contact us by e-mail, by telephone or by post.

If your enquiry is urgent, the most efficient means of contacting us is by telephone. For your convenience, we have set-up a range of FREEPHONE numbers.

If you want to contact us by e-mail, please allow up to ten working days for a response.

Information on water services and emergencies

Telephone 0800 052 0130 (24 hours a day, 7 days a week)
E-Mail Water Services Enquiries

Information on sewerage services and emergencies

Telephone 0800 085 3968 (24 hours a day, 7 days a week)
E-Mail Sewerage Services Enquiries

Reporting a leak

Telephone 0800 281 432 (24 hours a day, 7 days a week)

Access to our Minicom facility for customers with hearing difficulties

Telephone 0800 052 4125 (24 hours a day, 7 days a week)

Check a visiting officers Identity Card details

Telephone 0800 281 141 (24 hours a day, 7 days a week)

Bill/account and general enquiries

Telephone 0800 052 0145 (Mon - Fri 8am to 8pm Sat 8:30am to 1:30pm)
E-Mail Click here if you have an account enquiry

Water meter information

Telephone 0800 052 0140 (Mon - Fri 8am to 8pm Sat 8:30am to 1:30pm)

Welsh language line

Telephone 0800 052 6058 (Mon - Fri 8am to 8pm Sat 8:30am to 1:30pm)

Request a publication

Telephone 0800 052 0138 (Mon - Fri 9am to 5pm)

Media enquiries

Telephone 02920 556 140 (24 hours a day, 7 days a week)
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Writing to us...

If you have a billing or account enquiry you can write to:

 

Dŵr Cymru Welsh Water

P.O. Box 690

Cardiff

CF3 5WL

 

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Water Services

 

For an immediate response to a water service enquiry please call us on 0800 052 0130 (24 hours a day, 7 days a week)

 

If you contact us by email, please allow up to ten working days for a response.

 

For water service enquiries, please direct your query to your area office. To help you direct your query to the correct office, click your area in the map below.

 

Water services map 7: West Wales: Ceredigion, Carmarthen, Pembrokeshire. 6: South West Wales: Bridgend, Neath Port Talbot, Swansea, Llanelli. 3: South Central Wales: Cardiff, Penarth, Barry, Rhondda Cynon Taff, Merthyr Tydfil. 5: South East Wales: Newport, Torfaen, Blaenau Gwent, Caerphilly, Monmouthshire. 4: Brecknockshire, Radnorshire, Herefordshire and the Forest of Dean. 2: Denbighshire and Flintshire. 1: Gwynedd, Anglesey, Conwy.
1: Gwynedd, Anglesey, Conwy.
2: Denbighshire and Flintshire.
3: South Central Wales: Cardiff, Penarth, Barry, Rhondda Cynon Taff, Merthyr Tydfil.
4: Brecknockshire, Radnorshire, Herefordshire and the Forest of Dean.
5: South East Wales: Newport, Torfaen, Blaenau Gwent, Caerphilly, Monmouthshire.
6: South West Wales: Bridgend, Neath Port Talbot, Swansea, Llanelli.
7: West Wales: Ceredigion, Carmarthen, Pembrokeshire.

 

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Sewerage Services

Click here if you have an enquiry about sewerage services or on the sewerage network.

 

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New Connections

Click here if you have an enquiry about making a new connection.