Following Ofwat’s ‘final determination’ our investment plans and targets for the five year period April 2005 to March 2010 include:

• Delivering service improvements that are of the highest priority for our customers including:
  - Reducing the number of properties at risk of repeat flooding from overloaded sewers. This involves dealing with internal flooding at around 850 properties and external flooding at more than 400 others
  - Reducing odour problems at 33 of our wastewater treatment works where there have been repeated local complaints
  - Improving eight of our water treatment works to reduce the risk of occasional taste problems with tap water, this will benefit around 400,000 customers and
  - Replacing 500km of poor condition water mains so that we reduce the number of interruptions to supply for around 80,000 customers
• Support economic development by lifting planning constraints on 20,000 proposed new properties and on 1,000 hectares of commercial development, caused by lack of capacity in our sewerage network
• Renew more than 2,500km of our unlined iron water mains – which is nearly 10% of the entire network. Around 40% of our customers will benefit from a higher quality and more reliable water supply
• Provide first time connection to our sewers for more than 400 properties.

Delivering our plans over the five year period will cost £1.2 billion – equivalent to almost £1,000 for every household in our area.

To view a full copy of our final Business Plan, please click here.