Every aspect of Welsh Water’s performance is tightly monitored and regulated. The table below sets out the roles and responsibilities of our Regulators and also provides details of how they can be contacted.
Ofwat is our economic regulator. It ensures that we provide good quality service at a fair price by: setting price limits; ensuring that we properly carry out our statutory responsibilities; protecting customer standards of service; and encouraging efficiency.
Office of Water Services,
Centre City Tower,
Birmingham,
B5 4UA
The Drinking Water Inspectorate ensures that we supply water that is safe to drink and meets standards set out in Water Quality Regulations. It also investigates consumer complaints and incidents that affect, or could affect, drinking water quality.
Drinking Water Inspectorate
55 Whitehall
C/O 3-8 Whitehall Place
London
SW1A 2HH
The Environment Agency Wales monitors and enforces compliance with environmental water quality standards. It also ensures the proper use and management of water resources.
The Welsh Assembly ensures that we comply with EU and UK legislation by making regulations and issuing statutory guidance. The Assembly also issues guidance to the Director General on the drinking water and environmental quality programmes to be taken into account when setting price limits.
Environment: Protection and Quality Division,
Welsh Assembly Government,
Cathays Park,
Cardiff,
CF10 3NQ.
