Ofwat is our economic regulator. It ensures that we provide good quality service at a fair price by: setting price limits; ensuring that we properly carry out our statutory responsibilities; protecting customer standards of service; and encouraging efficiency.

Promotes and represents the interests of our customers in respect of prices, service and value for money. It also investigates customer complaints.

The Drinking Water Inspectorate ensures that we supply water that is safe to drink and meets standards set out in Water Quality Regulations. It also investigates consumer complaints and incidents that affect, or could affect, drinking water quality.

The Environment Agency Wales monitors and enforces compliance with environmental water quality standards. It also ensures the proper use and management of water resources.

The Welsh Assembly ensures that we comply with EU and UK legislation by making regulations and issuing statutory guidance. The Assembly also issues guidance to the Director General on the drinking water and environmental quality programmes to be taken into account when setting price limits.

The National Public Health Service for Wales (NPHS) delivers a full range of public health services, seeking to:

• Improve the health and wellbeing of the people of Wales and reduce inequalities in health;
• Protect against existing, new and emerging diseases and health threats; and
• Contribute to improvement in health and social care services.

Web site: www.nphs.wales.nhs.uk